Underwriting Relationship Consultant - Disability Insurance
Company: MassMutual
Location: Everett
Posted on: October 8, 2024
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Job Description:
The Opportunity
We are looking for a candidate to fill a unique position in our
Disability Insurance New Business & Underwriting department. The
Underwriting Relationship Consultant (URC) is a dynamic role with
primary responsibilities being to respond to inquiries and
informals from field partners on potential applicants for
individual disability insurance, build relationships with new and
existing brokerage general agencies (BGAs) in the third-party
brokerage space, and partner with our Sales & Distribution team as
a liaison with New Business & Underwriting. This role is best
filled by an experienced Underwriter with a desire to support sales
growth by providing tentative underwriting assessments that will
drive formal applications where we are competitive while mitigating
waste in non-competitive situations. The ideal candidate will
possess the ability and desire to build strong relationships with
our field partners and be able to thrive in an environment where
each day is different and unpredictable.
The Team
We are a diverse team comprised of Underwriters, Account Managers
and Case Managers supporting the growing Third-Party Brokerage
(MMSD) block of business. We collaborate throughout the day to meet
& exceed our service levels and quality goals all while delivering
a best-in-class customer experience to the brokerage general
agencies that we support.
The Impact
Relentless focus on building and maintaining strong partnerships
with new and existing brokerage general agencies (BGAs).
Support onboarding new BGA relationships through education of tools
& resources.
Demonstrate strong underwriting acumen by asking pertinent
questions and providing tentative assessments, often in the absence
of the full picture.
Ability to work independently; leveraging tools & resources such as
Medical Manual, Underwriting Guide, etc.
Maintain a competitive sales mindset that strives to balance
underwriting risk with ambitious sales goals.
Prioritize competing priorities and balance time effectively.
Exhibit a collaborative mindset when partnering with both internal
and external business partners.
Provide technical guidance, information and procedural advice to a
variety of complex, customer service issues.
Travel to firms and conferences as needed to share product
awareness, support training, and build relationships.
Ability to communicate difficult decisions and negotiate with
others to reach mutually beneficial solutions.
Display strong communication skills - both written and verbal -
with the customer experience as the focus point of all
interactions.
Identify trends around underwriting guidelines relative to the
market; proactively share examples of opportunities to help drive
competitiveness.
Possess solid working knowledge of the Company's products and
services to support field education/training needs.
Lead and execute on medium to large scale projects and initiatives
in New Business and Underwriting with minimal direction.
Minimum Qualifications
High school diploma or GED
5+ years of Disability and/or Life Underwriting experience
5+ years of customer service experience
Preferred Qualifications
Bachelors degree
3+ years underwriting Individual Disability Insurance applications
with a signing authority at/above $10,000/monthly benefit
Ability to run and analyze data to identify trends and
opportunities
Strong communication skills - both written and verbal
Sales mindset with desire to win business in a competitive
landscape
Independent/critical thinking skills
Well-versed in customer advocacy such as demonstrating empathy and
managing difficult conversations
Able to excel in a fast-paced environment with proficiency in
multitasking and navigating multiple systems
What to Expect as Part of MassMutual and the Team
Regular meetings with the Disability Underwriting team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian,
Hispanic/Latinx, African American, women, LGBTQ, veteran and
disability-focused Business Resource Groups
Access to learning content on Degreed and other informational
platforms
Your ethics and integrity will be valued by a company with a strong
and stable ethical business with industry leading pay and
benefits
#LI-JA1
#LI-remote
MassMutual is an Equal Employment Opportunity employer
Minority/Female/Sexual Orientation/Gender Identity/Individual with
Disability/Protected Veteran. We welcome all persons to apply.
Note: Veterans are welcome to apply, regardless of their discharge
status.
If you need an accommodation to complete the application process,
please contact us and share the specifics of the assistance you
need.
Keywords: MassMutual, Lawrence , Underwriting Relationship Consultant - Disability Insurance, Professions , Everett, Massachusetts
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