Shift Manager, Retail Focus

Company: Museum of Ice Cream
Location: Boston
Posted on: November 10, 2024

Job Description:

Who We Are:Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.Who You Are:Museum of Ice Cream is looking for our next Shift Manager, Retail to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of joy ambassadors, performers, actors, and foodies. To be considered for this role, you are a hospitality and experience lover and truly understand the power of imagination and connection! You need a background in operations, inventory management, and people. You take great pride in delivering a memorable guest experience and maintaining a seamless operation.What You Will Do:The Shift Manager, Retail will lead retail, merchandising, and inventory-related items as well as operating the museum. You will work to maintain floor operations and retail inventory and merchandising organization, as well as communicate updates-including those involving retail to the team-and be a great example for running the floor. Additionally, the shift manager should be an expert in role-modeling our site's hospitality positions and be able to assist guides in providing an excellent guest experience. The Shift Manager will work with other management team members professionally and constructively to ensure our operations are meeting the goals of our organization.Your Day-to-Day:PEOPLE

• Work closely with Museum Management team and the Supply Chain leader on all retail-related functions
• Contribute to planning retrains and culture initiatives for the team
• Provide support to Experience Leads and Managers, as well as line staff, adhering to established policies
• Attend and actively participate in weekly operations and manager meetings, offering insights on events and museum that are related to retail
• Ensure adherence to opening and closing protocols by the teamPRODUCT
  • Responsible for the upkeep and communication regarding ordering for retail products
  • Responsible for "running the floor" during service, this includes guiding and coaching the team, solving guest complaints, and ensuring that we are providing excellent service in a hospitality environment
  • Guide and coach the team, address guest complaints, and ensure excellent service delivery
  • Ensure compliance with hospitality and scripts, retail, and operations manuals
  • Take ownership of retail planning and execution for internal events and those organized by the sales team
  • Support the training of Guest Experience Specialists (GES) for floor and sales execution
  • Monitor guest satisfaction and take appropriate action to enhance the museum's performance
  • Have proficiency in the point of sale system and process for restocking retail items
  • Conduct daily walk-throughs to inspect the condition and cleanliness of the museum space and equipmentPROFITABILITY
    • Conduct a monthly inventory count of all retail and experience items at the end of each month
    • Monitor and establish accountability for all incoming and outgoing inventoryThe Necessities:
      • Retail and inventory experience
      • Patient, intuitive, honest, and kind to all
      • Food Handler / ServeSafe certification required
      • TIPS or equivalent alcohol training certification required
      • You have 2+ years of management experience with a physical consumer-facing unit
      • You are highly-organized and have a history of providing exceptional customer service
      • Technology proficient (Able to confidently navigate Google Drive, Microsoft Office, POS systems, and comfortable teaching these systems to others)The Nice-to-haves:
        • Degree in retail, finance, marketing, or hospitality, or equivalent work experience
        • Background in hospitality, theater, acting, or related industryThe pay for this role is between $60,000 - $70,000The Good Stuff:
          • Annual pinkball (yes, it is "pink-tie" themed and you can bring a date!)
          • Unlimited ice cream
          • Competitive Pay
          • 16 free museum tickets per year for friends and family, with free entry for self
          • 50% off retail products
          • Vision, dental, and healthcare benefits
          • Stock optionsBenefits:
            • 401(k)
            • Dental insurance
            • Health insurance
            • Paid time off
            • Vision insuranceSchedule:
              • Holidays
              • Weekend availabilityMuseum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
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Keywords: Museum of Ice Cream, Lawrence , Shift Manager, Retail Focus, Hospitality & Tourism , Boston, Massachusetts