RETAIL CUSTOMER SERVICE ASSOCIATE PARTTIME
Company: BJ's Wholesale Club
Location: Dedham
Posted on: October 10, 2024
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Job Description:
Join our team of more than 34,000 team members, supporting our
members and communities in our Club Support Center, 235+ clubs and
eight distribution centers. BJ's Wholesale Club offers a
collaborative and inclusive environment where all team members can
learn, grow and be their authentic selves. Together, we're
committed to providing outstanding service and convenience to our
members, helping them save on the products and services they need
for their families and homes.The Benefits of working at BJ's---
BJ's pays weekly--- Eligible for free BJ's Inner Circle and
Supplemental membership(s)*--- Generous time off programs to
support busy lifestyles*o Vacation, Personal, Holiday, Sick,
Bereavement Leave, Jury Duty--- Benefit plans for your changing
needs*o Three medical plans**, Health Savings Account (HSA), two
dental plans, vision plan, flexible spending ------ 401(k) plan
with company match (must be at least 18 years old)*eligibility
requirements vary by position**medical plans vary by locationJob
SummaryResponsible for performing merchandise protection
procedures, monitoring entrance and exit activity, and providing
superior customer service to members.Team Members:Carry out job
functions and responsibilities as assigned. Support the application
of club policies, procedures and compliance.We strive for flawless
execution and hold ourselves accountable.Acts with honesty and
integrity and lead with the member in mind to address all concerns
and to escalate any concerns, as appropriate.Ensure a safe and
positive environment for our members and each other.Embrace
inclusion and diversity, by working together with collaboration and
respect. Work as a team to achieve goals.Move with speed and
agility in everything we do.Innovate and adapt so we can move as
fast as the world around us.Maintain a friendly and positive
attitude.Members:Deliver service excellence through all points of
contact.Resolve and deescalate to address every member
concern.Ensure a safe and positive environment and experience for
the members.Daily commitment to GOLD Member StandardsGreet,
Anticipate, Appreciate (GAA)Fast, Friendly Full, Fresh, CleanClub
Standards: Work as a team to deliver GOLD club standards daily.Work
with commitment and pride to deliver GOLD- Grand opening look
dailyClean and organized, inside, and outKnow your
Business:Understand how to access and read production and/or
financial performance reporting for your department.See the
connection between consistent execution and the positive impact it
can have on the business.Major Tasks, Responsibilities, and Key
AccountabilitiesDelivers superior member service, including
greeting, assisting, and thanking all members in a prompt, friendly
and professional manner. Resolves member concerns in a courteous
and timely manner and escalates issues to management when
necessary.Maintains and exhibits clear understanding of merchandise
protection procedures and shrink alert protocols.Reviews and
maintains the AP Alert Binder according to AP standards.Follow the
BEST (bottom of the cart, electronics, self-checkout, and thanking
the member) procedures including cross-checking merchandise to
member register receipts and verifying high dollar value items.
Records register receipt discrepancies and notifies front line to
immediately rectify the situation.Audits Express Pay, BOPIC,
Curbside Pick-up, and Same Day Delivery according to company
procedures.Ensure the execution of the repack awareness guidelines
by inspecting known repack articles.Monitor member and visitor
traffic entering and exiting the clubResponds to Electronic Article
Surveillance (EAS) alarms according to established EAS response
procedures.Maintains high standards of safety for members and team
members.Inspects team members, members, and vendors bags,
backpacks, briefcases, and lunch boxes as they are leaving the
building.Processes empty water jug return vouchers to
members.Maintains all club policies and procedures.Performs other
duties as assigned, including working in other departments as
needed.Regular, predictable, full attendance is an essential
function of this job.QualificationsStrong interpersonal skills and
an attention to detail are required.Basic math skills
preferred.Ability to use a smart handheld device.Must successfully
complete required training and certification processes.Must be
employed with the company for at least 6 months.At least 18 years
of age.Environmental Job ConditionsAll the time is spent standing
and moving about on hard surfaces.Will at times require bending,
pulling, reaching, stooping and climbing ladders/step stools.May
require occasional lifting up to 30 lbs.Exposure to both indoor and
outdoor temperatures.In accordance with the Pay Transparency
requirements, the following represents a good faith estimate of the
compensation range for this position. At BJ's Wholesale Club, we
carefully consider a wide range of non-discriminatory factors when
determining salary. Actual salaries will vary depending on factors
including but not limited to location, education, experience, and
qualifications. The pay range for this position is starting from
$16.25.
Keywords: BJ's Wholesale Club, Lawrence , RETAIL CUSTOMER SERVICE ASSOCIATE PARTTIME, Hospitality & Tourism , Dedham, Massachusetts
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