Chief Information Officer

Company: EmergencyMD
Location: Lawrence
Posted on: March 8, 2025

Job Description:

AgeSpanAbout Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.Depending on your role and your hours, we offer:
  • Flexible schedule and hybrid work opportunities
  • Competitive salaries
  • Healthcare (medical, dental)
  • 403b Retirement Plan with agency match
  • 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
  • Social Work Licensing Program
  • License Renewal Paid by agency for RN's and Social Workers
  • Mileage reimbursement
  • Free parking
  • Employee Referral Bonuses
  • Employee Assistance Program
  • Tuition Remission Program
  • Agency subsidized gym membership (on-site in Lawrence)
  • Commitment to promoting withinPosition Responsibility: This hybrid Chief Information Officer (CIO) position will lead the agency in developing, implementing, and maintaining a robust IT strategy, with a strong emphasis on desktop support, IT security, and technology development. This includes the integration of systems, data strategy, and the development of tech programs that drive business objectives. The CIO will be responsible for fostering a collaborative environment where business-oriented solutions are created to meet program needs while balancing budget constraints, system security, ease of use, and high standards of service delivery. This leadership role requires both strategic vision and hands-on expertise in IT operations.Essential Functions:Leadership/Collaboration:
    • Develop and maintain a comprehensive IT strategy that aligns with and supports business objectives, with a focus on desktop support, system security, and technology development.
    • Effectively gain support from the Executive Team and business owners.
    • Collaborate with Fiscal for IT budget planning and financial management of the IT operations annual operating and capital expenditure budget for IT and manages expenses to stay within plan.
    • Lead, support, and mentor IT staff, fostering an environment of customer support, collaboration, and continuous improvement. Ensure that IT professionals are equipped to support desktop and help desk services, as well as security infrastructure.
    • Build strong relationships with senior leadership to align IT priorities with the evolving needs of the agency, ensuring minimal disruption to business processes while achieving security and development goals.
    • Oversee the implementation of IT strategies that promote operational stability, system integration, and effective data security management.
    • Establish clear performance metrics for IT systems, help desk services, and security protocols, ensuring measurable improvements in system uptime and user satisfaction.
    • Lead IT outsourcing efforts, ensuring that external partnerships and vendors enhance internal capabilities and support business objectives.
    • Navigate high-change environments and ambiguity, ensuring that IT goals remain aligned with evolving organizational priorities, while managing change effectively.
    • Develop and/or maintain strong collaborative relationships with key external stakeholders and partners, including but not limited to the Executive Office of Aging and Independence (AGE), the Executive Office of Health and Human Services (HHS) and Mass Aging Access (MAA) to focus on network wide systems integration and data analytics.Operations Management & Delivery:
      • Possess deep understanding of IT systems, infrastructure, and emerging technologies. Oversee all technology operations and evaluate according to established goals.
      • Stay abreast of and consult with management team to identify and adapt to rapidly changing technology landscapes and business needs.
      • Maintain cybersecurity that protects the organization's data and systems.
      • Stay informed about emerging IT trends and advancements and determining their potential value for the organization. Advise on emerging technology such as artificial intelligence.
      • Oversee a team of engineers and help desk staff, ensuring they are delivering high-quality desktop support and other services to end-users.
      • Oversee and deliver IT projects on time and within budget.
      • Integrate IT solutions that support both business processes and end-user needs, including security measures for all devices and systems.
      • Drive continuous improvement initiatives that ensure IT systems are secure, stable, and effectively meeting program needs.
      • Manage projects from conception to execution, focusing on technology upgrades, desktop support initiatives, security improvements, and system integrations.
      • Proficient in identifying, assessing, and mitigating IT-related risks. Oversee planning for disaster recovery and continuity.Behavioral Competencies:
        • Excellent communication skills to convey complex technical concepts to non-technical stakeholders. Ability to effectively communicate technology strategy to partners, management, and employees.
        • Operates with integrity, transparency, and humility.
        • Advocates for the agency's interests while balancing strategic thinking with execution.
        • Leads by example to create an environment conducive to team success, emphasizing collaboration and knowledge sharing.
        • Demonstrates a broad understanding of technology trends and their impact on business operations.Technical Competencies - Must Have Advanced Skills in:
          • Desktop Support and Troubleshooting: Expertise in providing desktop support and user assistance, with a strong focus on delivering timely and effective solutions to end-users.
          • IT Security: In-depth knowledge of security best practices, including managing firewalls, intrusion detection, and enterprise-level virus/malware protection.
          • Tech Program Development & Integration: Experience in designing, developing, and integrating technology solutions across various platforms, ensuring seamless data exchange and operational efficiency.
          • Data Strategy & Management: Knowledge in developing and executing data management strategies that enhance decision-making, security, and system performance.
          • IT Infrastructure Management: Advanced skills in network management, including Windows Network/Server Administration, VMWare virtualization, and mobile device management.
          • Help Desk Support: Leadership in help desk operations, focusing on providing high-quality, user-friendly support for all agency staff.
          • System Administration: Proficient in the administration of Microsoft technologies (Office 365, Active Directory), hardware/software installation, patch management, and remote access solutions.Qualifications:
            • Bachelor's Degree in Information Systems, Computer Science, or a related field is preferred. Advanced degree preferred.
            • Professional certifications in network systems (Cisco, Microsoft, VMware, Azure) and PMP are preferred.
            • At least 15 years of experience in IT infrastructure, IT service management, network operations, and end-user computing.
            • Proven track record in a senior IT leadership role, with at least 10 years of experience managing teams and systems development.
            • Strong experience in healthcare IT is highly preferred.
            • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders and senior leadership.
            • Ability to prioritize, multi-task, and lead projects in a fast-paced, dynamic environment.Hours: 37.5 hours per weekOur Commitment to Diversity and Inclusion:AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.
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Keywords: EmergencyMD, Lawrence , Chief Information Officer, Executive , Lawrence, Massachusetts