LawrenceMARecruiter Since 2001
the smart solution for Lawrence jobs

Vice President of Operations

Company: VirtualVocations
Location: Springfield
Posted on: November 12, 2024

Job Description:

A company is looking for a Vice President of Operations to oversee key service areas and drive operational excellence.
Key Responsibilities

Direct and oversee operational functions for Call Center, Behavioral Health, and Help Desk/IT Support contracts
Establish and monitor operational KPIs and implement metrics-driven reporting structures
Serve as the primary operational contact for key government clients, fostering strong relationships and addressing compliance concerns

Required Qualifications, Training, and Education

20 years in a senior operations role, with 10 years in government contracting (GovCon)
Proven track record in Call Center, Behavioral Health, or IT Support environments
Expertise in managing KPIs and financial metrics to maintain profitability
Experience leading teams in a fast-paced, high-compliance environment
Strong client-facing skills with the ability to communicate complex operational data effectively

Keywords: VirtualVocations, Lawrence , Vice President of Operations, Executive , Springfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Forgot password?

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Lawrence RSS job feeds