Executive Director - Public Safety Boards Unit

Company: Commonwealth of Massachusetts
Location: Boston
Posted on: November 11, 2024

Job Description:

An Official website of the Commonwealth of MassachusettsALERTEffective January 25, 2024, Executive Order #627 cements the Commonwealth's well-established practice of skills-based hiring, paving the way to a more equitable hiring process. The Commonwealth is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to serve our citizens. Join us today!Job Description - Executive Director - Public Safety Boards Unit (240009NR)About the Organization:The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational Schools.The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach.The Division of Occupational Licensure is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Occupational Licensure values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.About the Role:The Public Safety Boards Unit ("Unit") is one of DOL's administrative units and oversees the Board of Building Regulations and Standards ("BBRS") and its up to 15 subcommittees, including the Building Code Appeals Board ("BCAB") and the Building Official Coordinating Committee ("BOCC"). The Unit's mission includes drafting and revising the Massachusetts Building Code, developing building and safety standards, licensing professionals within the industries regulated by these boards, and ensuring the integrity of trades and professions through the fair and consistent enforcement of applicable rules and regulations including, when necessary, through disciplinary action. This Unit also oversees the Recreational Tramway Board and DOL's Warehouse program and its licensees.The Executive Director ("ED") will lead the administration and regulatory functions of the Unit, including collaboration with the BBRS and its subcommittees and technical advisory committees. This role requires an individual with strong knowledge or interest in building standards and related issues, including public safety, fire codes, energy, and climate resilience, who can guide the process of drafting new editions of the state building code. This position requires someone with great attention to detail who enjoys regulatory work, facilitating conversations regarding technical regulatory matters, and improving written regulations. The ED will be integral to stakeholder outreach and will work with board members and other state secretariats. The ED will work closely with the Associate Deputy Commissioner of Public Safety and Inspections ("ADC") to support policy and regulatory initiatives.The ED directly supervises professional and/or administrative staff member(s) who support the Unit's responsibilities. In this capacity, the ED is responsible for managing, training, and evaluating the staff under the ED's supervision. Given the breadth of substantive expertise required to administer the varied complexities of the Unit, the ED must be a versatile manager and an expert in establishing operating policies, delegating, and supervising the services provided by the ED's staff.Duties and Responsibilities:

• Manage all board meetings, subcommittee meetings, and public hearings, which may occur throughout the Commonwealth, for all the boards and subcommittees under your direction.
• Communicate and collaborate across secretariats, with trade associations, with appointed board members, and others, to effectuate solid communication and exchange of ideas to continue to improve the building regulations and other regulations that fall under your direction.
• Communicate with board members, set schedules, determine locations, and approve agendas.
• Ensure all documents required for all meetings are accurate and complete.
• Collaborate with the BBRS and its subcommittees and technical advisory committees to lead the drafting of the new editions of the Massachusetts Building Code. Assist those members by facilitating productive discussions in meetings to obtain well thought out decisions about alterations to the code.
• Document changes effectively, draft working documents, provide detailed minutes for meetings, and present them to the agency in a timely manner.
• Provide written and oral advice to the Agency on regulatory matters related to boards you oversee.
• Attend association meetings related to the boards you oversee to represent the Commonwealth and discuss the areas of oversight.
• Establish and maintain strong relationships with members of the Unit's boards.
• Manage all licensing and regulatory functions for the Unit's boards.
• Introduce policy, regulatory, administrative, and enforcement issues for board consideration.
• Collaborate with assigned legal counsel(s) in drafting proposed regulations.
• Manage and oversee all facets of the Warehouse program, including licensing, enforcement, and regulatory matters.
• Manage and oversee all facets of the Recreational Tramway Board.Manage personnel and perform Unit's human resource functions:
  • In coordination with senior Agency managers, screen and interview for staff positions as vacancies arise.
  • Conduct performance evaluations, provide feedback as needed to meet DOL goals.
  • Ensure Unit staff are properly trained.
  • Ensure staff compliance with Unit and DOL policies and manuals.
  • Promote compliance by Unit staff and board members with respect to their roles and responsibilities, the Open Meeting Law, Public Records Law, State Ethics Law, codes of conduct, and administrative procedures.Provide expertise and assistance to DOL investigative, inspectional, compliance, and adjudicatory processes:
    • As Executive Director for the BBRS, review all consumer complaints with the Board Counsel to determine resolution process and, in conjunction with the ADC and/or Chief of Investigations, assign BBRS complaints for investigation.
    • Monitor, assign, and track Warehouse complaints according to Agency policy.
    • Recommend assignments of resources strategically to maximize field presence and meet regulatory objectives.
    • Ensure Unit staff are properly trained in all aspects of inspections and follow proper policies and conduct themselves both safely and professionally in the field.
    • Interpret and apply licensing rules and regulations to pending cases.
    • Recommend policies and regulatory changes to DOL and Unit boards, based on investigative findings, and execute recommendations upon approval.
    • Monitor the status of pending complaints and work with Board Counsel, assigned prosecutors, and investigators to ensure timely progress and resolution of pending matters.Develop and oversee Unit processes:
      • Develop and maintain licensing processes, business processes, assess and recommend process improvements, and draft job guides documenting Unit processes.
      • Review and approve or deny applications for licensure.
      • Review and process license reinstatement and waiver applications, based on BBRS regulations and delegated authority.
      • Determine if applicants are eligible for examination in relevant licensure categories by evaluating experience, verifying educational requirements, and confirming health and safety obligations.Act as a records custodian:
        • Oversee all staff responses to requests made pursuant to the Public Records Law and Fair Information Practices Act and assist DOL's public records unit in filling these requests.
        • Assist the Director of External Affairs and the OCA Legislative Liaison in responding to inquiries from the Governor's Office, the Legislature, other agencies, complaining parties, licensees, and others regarding any disciplinary or investigative matters.Develop and approve board educational programs and requirements:
          • When applicable, monitor facilities that administer board-approved educational and testing programs.
          • When applicable, assist in the development of educational curriculum and evaluate course terms, qualifications of instructors, equipment, and teaching materials for board approval.
          • Approve and set standards for mandatory continuing education based on board regulations.
          • Conduct periodic compliance audits of continuing education requirements.Preferred Knowledge, Skills, and Abilities:
            • A strong knowledge and interest in the Massachusetts building code, building standards and related issues and codes, including public safety, fire codes, energy and climate resilience.
            • Through knowledge of the principles and practices of management.
            • Through knowledge of the legislative and regulatory process.
            • Through knowledge of state government.
            • Thorough knowledge of policy development and implementation.
            • Excellent communications skills, both in oral and written forms, with a broad range of audiences.
            • Ability to establish and maintain effective working relationships with supervisors, subordinates, board members, and subcommittee members, outside stakeholders, and other agencies.
            • Substantive knowledge in the subject matter of at least one of the boards within the Unit.
            • Significant supervisory and management experience.
            • Ability to travel throughout the Commonwealth to attend meetings, trainings, and other events as assigned.
            • Strong written and oral communication skills and proficiency in the software programs necessary to support the programs of the Unit. Such programs may include, but are not limited to, Microsoft Word, Excel, and Adobe.
            • Significant experience in the issuance of licenses, site inspections, and complaint investigation.
            • Strong planning, research, and organizational skills, and be able to research information affecting a broad range of substantive topics. Should be familiar with investigative, inspectional, and prosecutorial techniques and processes, so as to interact effectively with staff in other DOL units.
            • Skilled in the areas of process improvement and strategic planning, systems dynamics and systems re-engineering. Must have the ability to motivate, train, and lead subordinates.Application Process:All applicants should attach a cover letter and resume to their online submission for this position.QualificationsMINIMUM ENTRANCE REQUIREMENTS:Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.Substitutions:
              • A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
              • A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
              • A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
              • A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.Official Title:Program Manager VIIPrimary Location:United States-Massachusetts-Boston - 1000 Washington StJob:Administrative ServicesAgency:Division of Occupational LicensureSchedule:Full-timeShift:DayJob Posting Number of Openings:1Salary:$100,000.00 - $120,000.00 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Beth English / Lori Hindle - 6177018600Bargaining Unit: M99-Managers (EXE)Confidential: NoPotentially Eligible for a Hybrid Work Schedule: Yes
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Keywords: Commonwealth of Massachusetts, Lawrence , Executive Director - Public Safety Boards Unit, Executive , Boston, Massachusetts