Digital Product Manager - Embedded Banking & API
Company: Citizens Bank
Location: Boston
Posted on: October 6, 2024
Job Description:
DescriptionWe are seeking an experienced product manager to
support our innovative Embedded Banking & API solutions. As the
driving force behind our product vision, and subject matter expert,
you will be responsible for shaping and executing the roadmap,
ensuring alignment with business goals and customer
needs.Collaborating closely with cross-functional teams including
product management, engineering, design, marketing, sales, customer
service, and fintechs, you will establish and scale a new cross
functional Embedded Banking capability for Citizens while driving
continuous innovation & enhanced customer
experience.Responsibilities:
- Support the Embedded Banking strategy for Citizens Treasury
Solutions to keep and grow our client base while improving customer
experiences.
- Oversee the integration of information reporting and payment
services into non-traditional banking platforms, such as ERPs, TMS,
Accounting SW, and third-party apps.
- Implement embedded banking solutions through the enablement of
Citizens and third-party APIs.
- Identify opportunities to generate revenue through API
offerings, exploring new business models and pricing
strategies.
- Identify and execute on Fintech partnerships to establish
leadership in this space.
- Lead the product development and management of ERPConnect,
Citizens embedded banking plug-in solution for selected ERPs and
accounting SW.
- Support the ongoing development efforts for the Commercial
Digital Gateway, Citizens Commercial Bank client portal, on behalf
of Treasury Solutions products and services.The functions of the
role include:
- Strategy development, and roadmap management.
- Organize technical capacity following Agile methodology.
- Roll Out / Product and Customer Readiness (Training Plans,
Marketing Plans, Implementation Plans).
- Stakeholder Management: Collaborate with internal stakeholders
and vendors to gather feedback, prioritize features, and ensure
alignment with business objectives.
- Risk / Legal: Collaborate with Risk, Legal and compliance teams
to navigate regulatory and security requirements.
- Vendor Management.
- Marketing: Create compelling collateral and campaigns to
promote product commercialization.
- Product Pricing and Billing.
- Team Leadership: Provide mentorship, guidance, and support to
foster professional growth and excellence.
- Customer Engagement: Engage with customers to gather feedback,
understand use cases, and prioritize feature requests to enhance
customer satisfaction and loyalty.
- Define key performance indicators (KPIs) and monitor product
performance to drive continuous improvement and achieve business
objectives.
- Continuous Improvement: Conduct market research, competitor
analysis, monitor industry advancements and technological trends to
identify opportunities for product improvement and
differentiation.Qualifications
- Proven experience (10+ years) implementing online, mobile, and
embedded banking solutions.
- Demonstrated success in developing and executing product
strategies.
- Strong technical, influential, and strategic abilities to help
drive the success of our enterprise initiatives.
- Direct knowledge of industry standards and best practices for
open banking API product design, such as Open banking FDX, 2-legged
and 3-legged OAuth, ERP Connectors, Account aggregators
integrations, API authentication, authorization/entitlements,
consent management, etc.
- Excellent leadership and communication skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Expertise in the delivery, market value, and industry position
of a product area.
- Experience executing in layered, complex organizations with
wide range of cross-functional stakeholders.
- Proven track record of identifying and executing fintech
partnerships.
- Solid understanding of commercial banking product, operations,
sales, service, and technical practices.Education, Certification,
and/or Other Professional Credentials:
- Bachelor's Degree required
- Master's Degree preferredSome job boards have started using
jobseeker-reported data to estimate salary ranges for roles. If you
apply and qualify for this role, a recruiter will discuss accurate
pay guidance.Equal Employment OpportunityAt Citizens we value
diversity, equity and inclusion, and treat everyone with respect
and professionalism. Employment decisions are based solely on
experience, performance, and ability. Citizens, its parent,
subsidiaries, and related companies (Citizens) provide equal
employment and advancement opportunities to all colleagues and
applicants for employment without regard to age, ancestry, color,
citizenship, physical or mental disability, perceived disability or
history or record of a disability, ethnicity, gender, gender
identity or expression (including transgender individuals who are
transitioning, have transitioned, or are perceived to be
transitioning to the gender with which they identify), genetic
information, genetic characteristic, marital or domestic partner
status, victim of domestic violence, family status/parenthood,
medical condition, military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague's or a dependent's
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws.Equal Employment and Opportunity EmployerCitizens
is a brand name of Citizens Bank, N.A. and each of its respective
affiliates.
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Keywords: Citizens Bank, Lawrence , Digital Product Manager - Embedded Banking & API, Accounting, Auditing , Boston, Massachusetts
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