Private Bank Associate/Trust - Boston
Company: Disability Solutions
Location: Boston
Posted on: October 5, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization. Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Summary:The Private Bank Associate (PBA) is
a generalist position that has primary responsibility for
supporting all client needs including discussions and/or
activities. PBAs monitor and execute all tasks required to fulfill
the client service plan and meet day-to-day inquiries from the
client.The PBA manages the execution of client service activities
such as initiating and monitoring account opening and asset
transfers, handling client inquiries, and coordinating with
specialists and service centers to deliver an integrated service to
the client.Job Description:
- Actively support Client Teams in delivering consistently
high-quality banking credit, trust, fiduciary, and/or investment
services to Private Bank clients
- Works with Trust Officer(s), responsible for managing a book of
fiduciary/trust relationships, to meet client needs and
expectations
- Performs servicing and account maintenance activities, which
are primarily trust/fiduciary-related that include PACE/Trust Web
accounting transactions, deposits/transfers, etc.
- Support fulfillment of clients' needs and expectations across
all products and serve as a "triage" point for specialists and
service centers including but not limited to account setup,
monitoring and maintenance (overdrafts, fraudulent activities,
etc.), wire processing, business and credit card applications,
foreign currency orders, credit and lending
- Coordinate with specialists including Trust, Family Office,
Investments and Custody officers as well as centralized service
centers to deliver an integrated service to the client and identify
and resolve issues in an effective and timely manner
- Initiate and monitor client onboarding including account
opening and asset transfer; handle client inquiries related to the
on-boarding process; KYC refresh and ongoing requests, digital
engagement and fulfillment
- Interact with client to complete necessary transactions (e.g.,
deposits, money movement, transfers, etc.) & account
maintenance
- Manage and execute client transactions with respect to business
and individual Bank, credit, and investment products (may be
performed by service center at PBA's request based on transaction
type). Ensure transactions are completed within audit and
compliance standards as well as timely execution.
- Participate in Client Management Process (CMP) activities
including supporting delivering a branded client experience and
meaningful interactions
- Develop referrals for credit and Bank products
- Support Client Team in all sales support and administrative
functions as needed including pipeline reporting, marketing and
business development, client/prospect presentations, expenses,
printing, faxing, calendar & email management, client events,
communication and travel & entertainment reservations
- Ensure adherence to all internal policies and compliance to
legal and regulatory requirements including client
verificationQualifications
- Minimum of 1-3 years of experience with a financial institution
focusing on client service and sales
- Ability to successfully complete assessment of critical
skills
- BS/BA degree in Business, Finance or Economics desiredSkills:
- Account Management
- Attention to Detail
- Collaboration
- Recording/Organizing Information
- Written Communications
- Active Listening
- Adaptability
- Customer and Client Focus
- Issue Management
- Prioritization
- Critical Thinking
- Customer Experience Improvement
- Decision MakingMinimum Education Requirement: High School
Diploma / GED / Secondary School or equivalentShift:1st shift
(United States of America)Hours Per Week: 40
Keywords: Disability Solutions, Lawrence , Private Bank Associate/Trust - Boston, Accounting, Auditing , Boston, Massachusetts
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